How Google’s New AI Features Are Changing Google My Business — And Why You Need to Act Now
If you rely on your Google Business Profile (formerly Google My Business) to attract local customers, then this news is for you.
Meet “Ask Maps” — Google’s new AI-powered Q&A feature that’s replacing the old Questions & Answers section on Google Maps. Powered by Gemini AI, this new tool instantly answers customer questions using information pulled from across the internet — especially your own website, reviews, and Google profile.
And here's the catch: if your business isn’t properly optimized online, Gemini has nothing to say about you.
Why Does This Matter to You?
This is not just a small update — it’s a shift in how customers find and decide on local services. Instead of digging through websites or calling for details, people will simply ask questions like:
- “Is this place kid-friendly?”
- “Do they offer emergency services?”
- “Is it wheelchair accessible?”
If Google doesn’t find the answer, it won’t guess — it just won’t show you. That’s potential customers lost to competitors.
What’s Changing with Google Business?
✅ Old Q&A → ❌ Going away
✅ New AI Q&A (Ask Maps) → ✅ Already rolling out in the U.S.
✅ Your Website and Reviews → 📈 Now the main fuel for AI responses
In short, your digital presence has become your AI resume. If you’re not showing up with clear, structured, and up-to-date content, you’re invisible to AI.
6 Things You Need to Do Now to Stay Ahead
-
Upgrade Your Google Business Profile (GBP)
Keep it alive — update your hours, add fresh photos, respond to reviews, and use the “Posts” feature to share promotions or updates. -
Optimize Your Website for AI
Make sure you have clear service pages, an FAQ section, contact info, and content marked with Schema.org for structured data. Need help? We specialize in this. -
Gather (and Showcase) Reviews Everywhere
Google, Yelp, Facebook, Trustpilot — depending on your industry, your reviews should be everywhere. These reviews are what Gemini uses to form your AI “reputation.” -
Post Regularly on Social Media
Google uses your social media presence when your GBP or website is lacking info. Keep your brand consistent across platforms. -
Prepare for “Zero-Click” Searches
More people are finding answers directly in Google Maps without ever visiting your website. Your GBP is now more important than your homepage. -
Think Like Your Customers
What questions do they ask most? Add them to your site, social media, and Google profile. AI will pick them up and use them to respond.
Why BoosterDigital?
At BoosterDigital, we help small service-based businesses win in the digital world. Whether you’re a salon owner, HVAC contractor, or local shop, we make sure you’re not just showing up — you’re standing out.
We can:
- Revamp your Google Business Profile
- Optimize your website for AI-readiness
- Collect and manage customer reviews
- Create engaging content and post it for you
- Monitor your online presence across platforms
Let’s face it: AI is changing the rules. But that’s great news — if you’re ready.
Ready to future-proof your business?
👉 Contact BoosterDigital today and let us help you take control of your online visibility — before your competitors do.
📣 Special Offer: Get a free audit of your Google Business Profile and website - until June, 30.